Refund and Returns Policy
Effective Date: 23rd June 2024
At Middle World Farms, we strive to provide our customers with the highest quality products and exceptional service. If for any reason you are not satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.
1. Returns
Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase.
Non-Returnable Items
- Perishable goods (such as food, flowers, or plants)
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Contact our Customer Service team at 07557 052013 / middleworldfarms@gmail.com within 30 days of receiving your item.
- Provide your order number, proof of purchase, and reason for the return.
- Our team will provide you with a Return Merchandise Authorisation (RMA) number and instructions on how to return your item.
- Ship the item back to us using the instructions provided. You will be responsible for paying for your own shipping costs for returning your item.
2. Refunds
Eligibility for Refunds
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
Non-Refundable Items
- Sale items are non-refundable unless they are defective or damaged.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at 07557 052013 / middleworldfarms@gmail.com.
3. Exchanges
Eligibility for Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same item, contact our Customer Service team at 07557 052013 / middleworldfarms@gmail.com for further instructions.
4. Shipping
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Errors
- If you receive an incorrect or defective item, we will cover the cost of return shipping.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Middle World Farms
Bardney Road, Washingborough, Lincoln LN4 1AQ
07557 052013 / middleworldfarms@gmail.com