Refund and Returns Process
Middle World Farms
Ensuring your satisfaction with every purchase.
Customer Support
Our team is here to assist you with any concerns.
Hassle-Free Returns
We make the return process simple and straightforward.
Policy Overview
Refund and Returns Policy
Effective Date: 23/06/2024
At Middle World Farms, we are committed to providing the best products and services. If you are not completely satisfied with your purchase, our refund and returns policy is designed to ensure a smooth and hassle-free experience.
How to Return an Item
Follow these steps to return your item
1
Check Eligibility
Ensure your item is unused, in its original packaging, and you have proof of purchase.
2
Non-Returnable Items
Items such as perishable goods, gift cards, and some health products cannot be returned.
3
Initiate Return
Contact our Customer Service team within 30 days of receipt to get a Return Merchandise Authorisation (RMA) number.
4
Ship the Item
Follow the provided instructions to ship the item back to us. Note that return shipping costs are your responsibility.
Refund Process
Follow these steps to ensure a smooth refund process
1
Check Eligibility
Ensure your item is unused, in its original packaging, and you have proof of purchase.
2
Initiate Refund Request
Contact our Customer Service team within 30 days of receiving your item to start the refund process.
3
Sit Back And Relax
We will either credit your account with us, or we will send you a refund. This will be discussed with you at stage two.
Return Shipping Costs - Important Information
Customers are responsible for paying their own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if the return is due to a shipping error on our part, we will cover the return shipping costs.
For any questions or further assistance, please contact our Customer Service team. Thank you for choosing Middle World Farms. Let’s Grow Together!